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Refund policy

BYLAW / PERMITS

It is responsibility of the Purchaser to ensure all bylaw requirements are met through the local municipality of where the structure will be built. PacRim Log Structures Inc. will not be held liable for failure to comply with local building codes or bylaws. PacRim Log Structures is not authorized, nor responsible or liable for, to provide advice on building permits, bylaws, setbacks, lot lines, BC Building Codes or CSA standards.

CONSTRUCTION

PacRim Log Structures will not be held liable for any issue that may arise due to the Purchaser constructing their own unit, and as such may not be able to honour manufacturer’s warranty.

We strongly recommend hiring an experienced carpenter to perform all scopes of work provided for this project due to the complexity of the unit construction and additional finishing required. PacRim Log Structures will not be held liable for any instances caused by inadequate labour performed. PacRim Log Structures is unable to provide assembly instructions for any third-party materials provided (such as Roofing, Insulation, Base Materials).

WARRANTY

Any material purchased or provided by PacRim Log Structures from a third-party supplier will be subject to the warranty provided by that supplier. There will be no warranty on labour or materials provided by The Purchaser. PacRim Log Structures will not be held liable for damages to a unit caused by labour or materials provided by the Purchaser.

Products purchased from PacRim manufacturer are warrantied for a period of 5 years, calculated from the year shown on the identification plate attached to each structure. The warranty covers: seal failures in glass, hardware, thru splitting of wall logs, and any defective components produced that cannot be used for assembly. Items not covered include the following: Any inherent features of wood such as checking, warping, twisting, natural colour variations in wood; damage or deterioration caused due to lack of sealers or paints; defects caused by faulty installation, inadequate foundations, natural drying of wood, knots that do not affect the structure made by anyone other than the manufacturer. This warranty shall cover the cost of replacement parts only.

All warranty items are to be documented and provided to PacRim Log Structures through form of photo or video, showing the warranty detail in both close up and wide shot form. Warranties will not be scheduled until photos have been provided to PacRim Log Structures, and/or a member of PacRim has visited customer site to discuss warranty items and action plan.

Purchaser is responsible for regular maintenance of their purchased unit, and has acknowledged that PacRim Log Structures will not be held liable for failure to perform regular maintenance. Failure to properly maintain purchased unit may void manufacturer’s warranty.

PAYMENTS

All products that ARE NOT IN STOCK will require a 50% Deposit Payment prior to ordering of the unit. If the unit is in stock, we require a 100% payment to reserve or purchase. The Purchaser’s unit will not be ordered until an initial payment has been received by PacRim Log Structures Inc. All additional material including insulation material, foundation material, and roofing material will require 100% payment prior to ordering from supplier.

Invoice balances on reserved units are to be paid in full within 7 days of unit arrival at PacRim Log Structures' Nanaimo location. Invoices that are not paid in full within 7 days are subject to lost reservation and the potential re-sale of this unit.

Unit and all additional material must be fully paid for prior to leaving PacRim Log Structures Inc. at 1985 South Wellington Rd., Nanaimo, B.C., V9X 1R4.

Payments for all material, labour and services are to be paid directly to PacRim Log Structures Inc. through the form of: Personalized Cheque, Cash, Credit Card, Interac Debit, or Money Order. A receipt of payment will be issued to The Purchaser upon each payment.

CONSEQUENTIAL DAMAGES

Production time of this unit is dependant on the current manufacturing time at the factory and is not the responsibility of PacRim Log Structures Inc. A representative of PacRim Log Structures Inc. will communicate with the Purchaser regarding this ordering process when applicable during stated business hours and will provide any technical drawings or assembly instructions needed to the Purchaser upon purchase.

PacRim Log Structures will not be held liable for delay in shipment times due to unforeseen circumstances that are out of the control of PacRim Log Structures. A representative of PacRim will communicate with Purchaser as per information provided to PacRim as PacRim deems necessary.

PacRim Log Structures will not be held liable for consequential damages.

If The Purchaser is picking up their purchased unit(s) and/or material, these products will be loaded by PacRim Log Structures onto/into The Purchaser’s vehicle. The Purchaser is responsible to secure the unit and/or material safely and accurately into/onto their vehicle of choice, prior to leaving PacRim Log Structures Inc. property. PacRim Log Structures Inc. will not be held liable for any damage or injury that may occur due to improper loading and securing of any purchased products.

PacRim Log Structures will not be held liable for any damage incurred to a purchased unit while it is in our possession for any period over 30 days. Damage includes, but is not limited to: weather damage, physical damage, or otherwise. As our property does not have the capacity, nor enclosed storage facilities for long term storage of customer units, we are unable to guarantee the safety and protection from outside elements, weather, internal operations, or aspects out of our control.

REFUNDS

If a client has paid a deposit on an item that is NOT IN STOCK and terminates contract before or after the requested product has arrived on site a 50% refund on the total deposit amount will be returned and a 50% termination fee will not be refunded.   Refunds or return of payment are offered on in-stock items (as long as the item is still in PacRim possession) within 30 days of original purchase date on 100% of the original invoice amount less any costs or expenses incurred by PacRim including but limited to the the cost of any additional materials requested, metal or shingle roofing materials, or any other additional cost or expense that was incurred by PacRim on behalf of the intended purchaser.

Purchaser is responsible for notifying PacRim Log Structures of any cancelations of their unit and/or material packages. PacRim Log Structures will not be held liable for failure to communicate cancelation request by Customer. There will be no refund of payment on special order products, before or after production or ordering, including pre-fabricated kits, metal or shingle roofing packages, insulation or base material packages, or any other additional material package as requested by customer.

There will be no refund of initial payment on a 70mm (2 3/4″) wall thickness unit once the order has been submitted for production. There will be no refund of payments made on any custom order once submitted for production, or ordered from the factory.

There will be no refunds on unit packages or materials once a package has been opened by customer, or material has been installed, cut, or altered in any way that would deem this material unfit to resell or reuse. There will be no refunds for labour performed, or delivery charges.