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Frequently Asked Questions

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Site Preparation

What do I need to do to prepare my site for my new unit?

The area where you will build your unit needs to be perfectly level to ensure that your unit will not sag or settle unevenly over time. 

Depending on the size of your unit you will need to construct the appropriate foundation or base. 

Any units over 100 sq.ft. will typically require a building permit and your municipality will likely determine what kind of foundation you require. Typically these foundations would be a concrete pad or concrete footings. 

Any units under 100 sq.ft. don’t typically require a building permit in most municipalities, and as such will not need as extensive of a foundation. We generally suggest building a wooden base that rests on concrete patio stones or level gravel. The unit would then get built on top of this wooden base.

Is there a company you suggest to assist with preparing my site?

PacRim Log Structures would be happy to provide site preparation, foundation and base building services to ensure that your unit has a stable and effective base. 

This generally requires a site visit to determine what your site looks like and the best course of action for your property and the size of the unit, prior to quotation.

What kind of wooden base do you suggest building?

The most important thing to remember when building a base for your unit is efficient weight distribution. Over time the unit will settle and it is important that it settles evenly or you will run into issues with other parts of the unit becoming off center or out of alignment. Over time the unit will compress and if the unit is off near the base, that will only magnify as the move farther up to the roof. 

The unit package will come with 2″x3″ joists, however we don’t find that these always offer enough support. 

We typically suggest building an additional row of joists. We use 2″x8″ or 2″x6″ pieces of wood and build a square the same dimensions as the unit foot print. We then add a row of joists 12″ – 16″ apart on center, running opposite way of the floorboards to offer further support. 

This base would then sit on concrete patio, deck blocks, or on piles of 2″x6′ or 2″x4″s

What’s Included + Additional Costs?

What is included in the package price?

 The unit package will include:

– All wooden wall boards in specified thickness, 3/4″ roof boards, and floor boards in specified thickness

– All doors and windows as shown in rendering

– All hardware for doors and windows (hinges, handle and lock mechanism, keys, etc.)

– All nails or screws required to construct the unit 

What are some additional costs that may be involved with purchasing a unit?

The unit packages will come with only the material to construct the model you chose.

The unit will need to be built on some kind of foundation or base, which is not included.

We also suggest further protecting the roof of your unit with a metal or shingled roof, which is an additional cost.

The only insulation in these units are the thickness of the walls (28mm, 40mm or 70mm). Any additional insulation material would be extra.

The unit is made from raw northern spruce and is untreated. We suggest further protecting the wood through a wood oil or stain, which is not included.

Is assembly included?

We sell deconstructed log structure kits, so assembly is not included with the listed price. 

As part of your purchase we provide you with assembly instructions and technical drawings, and are available for any questions you have about the construction of your unit. We also have videos of some of our units that can be viewed here:

If you prefer, we would be happy to provide assembly services for your unit and can do everything from foundation to roof install to create a turn-key pacakge for you.

Our services typically start at $40/hr per labourer, but can put together a tailored quote to fit your needs. 

Are furnaces and coals included in Saunas?

Our Sauna models will not come standard with a furnance and coals – these will need to be sourced from a local supplier and will not be included in the package price.

The saunas will come standard with benches, but can be purchased without.

Extras

What kind of roofing do you suggest installing?

Your unit will come with 3/4″ roof boards as part of the package, however we suggest protecting these boards to ensure they are not affected by the weather.

We suggest a 29g Allclad Metal roof that is offered in a variety of colours, however there are multiple gauges and metal profiles that can be ordered as well.

If you would prefer to have a shingled roof, we suggest using asphalt duration shingles that are offered in a variety of colours to match your home’s roof colour. 

We work with local building suppliers to provide a high quality product at the best price, that is custom ordered to fit your unit. We would be happy to provide you with a tailored quote especially for your unit, at the best price.  

What is the best way to insulate a unit?

Because these units are pre-manufactured and milled in Europe, they are not built with Canadian requirements for R-factor.

The only insulation these units have will be the thickness of their walls (28mm, 40mm or 70mm). Depending on what you are using this unit for, you can decide to add on further insulation in a variety of ways:

– Installing rigid insulation sheets under the floor boards

– Installing insulation sheets on top of the roof boards, and underneath metal or shingle roofing

This tends to be sufficient enough insulation for most of our smaller units under 300 sq.ft. depending on what they are being used for. 

For any units being used for residential applications, you may be required to insulate the walls to ensure the structure meets CSA building codes. The factory does manufacture a 28mm interior wall board that you could add to any of our 70mm units. You would then install insulation in between these wall boards.

Can you install plumbing or electrical?

It is easy to install plumbing and electrical before, during and after assembly. We work with local sub-contractors and can provide this service for you, however any electrician or plumber would be able to provide this service for you directly. 

In any of our 70mm units, because they are made to order, we can provide the factory with an electrical or plumbing plan prior to ordering and they can manufacture your unit with the cutouts for these assemblies.

Do these units come stained?

The units will come as the raw northern spruce, that is untreated. You will need to further protect the unit to protect it from the elements and ensure the boards do not warp or rot. 

As these boards come untreated, you can use any type of wood oil or stain to treat them. We suggest talking to a local paint supplier about what type of product will work best for where you live and the type of climate your unit will see. 

We distribute a product called Cutek Extreme that is a premium wood oil and is perfect for our units. This product comes as a clear oil which is a great option for protecting the unit while maintaining the raw colour of the wood. We also offer a variety of ColourTones to add into the wood oil to stain the unit.

For more information on the colours we offer, please see: 

For more information about Cutek Extreme, please visit: https://cutekstain.com/ 

Delivery

Can I pick up the unit myself?

You are more than welcome to pick up your unit, however we encourage you to ensure that the method you are using is capable of carrying your unit based on its weight and dimensions. 

Due to the length of these units, they are very fragile and can easily cause damage to the package contents if loaded or unloaded incorrectly. We suggest using an open, flat trailer to transport so they can be loaded from the side. Loading into an enclosed truck can be very difficult and can often cause the package to bend or the pallet to break.

Our crew will load the unit for you by forklift to ensure it is loaded carefully, however it is the customer’s responsibility to strap the unit down and ensure the unit is secure for transport.

How Much is Delivery?

We work with a local Nanaimo trucking company to deliver our units in the safest and most cost-effective way possible.

Utilizing a flat deck truck with a hijab crane, this allows the driver to drop your unit onto your property with ease while keeping the package fully wrapped.

This service is roughly $150/hr + ferry fees if necessary.

 

For deliveries outside of Vancouver Island + Lower Mainland:

We work with LTL carriers such as Van-Kam or Canadian Freightways to ship our units across Western Canada. 

Depending on the size and weight of the unit, these carriers typically cannot deliver directly to your property as their power tailgates cannot carry the weight of the unit so they are unable to offload onto your property. The unit would need to be delivered to one of their major depot service centers and held for pick-up. You’d then want to hire a local company with a flat deck or crane truck to deliver it further to your property. 

We would be happy to provide you with a Rate Quote from an LTL carrier to any major service center in Canada upon request. 

Ordering

Do you keep any units in stock?

We do our best to keep our most popular 28mm and 40mm units in stock at all times, however they don’t always last long!

If we need to order a 28mm or 40mm unit from the factory, it will typically take 6 – 8 weeks to arrive.

We do not keep any 70mm units in stock as they are made to order only. 

How long does it take to receive a unit that has been ordered?

All of our units are imported from Estonia in Europe. 

If we have to order in your unit, we do our best to fill an entire container prior to shipping. This depends on what our current status of orders are. 

Once we have a full container to ship, it takes approximately 6 weeks to arrive in Nanaimo once it has left Estonia. 

*Please note, that ANY 70mm unit is made to order, and will take an extra 4-6 weeks to be produced in the factory PRIOR to shipping. 

What kind of deposit is required to order a unit?

We require the following Initial Payments on our units and material:

– 28mm or 40mm units require a 25% Initial Payment to secure a hold on the unit

– 70mm units require a 40% Initial Payment to be paid prior to the unit being released into production at the factory

– 50% payment on any material prior to ordering (roofing material, foundation or insulation materials, stain, etc.)

 All units and material are required to be paid in full prior to leaving our property for pick-up or delivery

Can I customize any of my unit?

Any of our 28mm and 40mm units are mass produced and can only be made as you see it in our catalog. 

The only changes you could make to these units are adding windows or doors (which would need to be ordered separately and installed during or after assembly), or adding extra boards to extend the height of the unit.

Extra boards are priced at $250/row (1 row = 4 boards at 4.5″ high – 1 board per side).

 If you are ordering a 70mm unit, these are made to order and do allow for some changes such as moving or adding windows and doors, adding on interior walls for insulation purposes, or potentially moving interior wall placements. The only thing to consider is that changes are only allowed if the unit will maintain it’s structural integrity.

The factory is unable to remove any interior walls during manufacturing as this will not provide enough support for the roof structure. 

Do I require a building permit for my unit?

It is the responsibility of the customer to procure any building permits required for the construction of your unit. 

Each municipality and jurisdiction is different and will have different requirements so we encourage you to go to your local building permit office to learn what these are for your specific piece of property.

Typically, most municipalities do not require a building permit for any unit under 107.6 sq.ft. (10 sq.m) however this should still be confirmed. You’d also want to ensure that you are building your unit within the correct setbacks. 

We do offer Project Management services that will take care of your building permit needs.

What are the Snow and Roof Loads?

Because these units are manufactured in Europe, the factory does not provide snow load or roof load information for these units as per Canadian equivalents.

We encourage you to speak to a local structural engineer to determine these values to ensure you are receiving accurate information to our climate and seismic zone. 

Misc.

Will I need an engineer to approve my unit?

If your unit requires a building permit, you may require a sign-off from a structural engineer prior to building your unit. This is dependent on your municipality or jurisdiction. Because our units are manufactured in Europe, they will not come pre-approved by a Canadian engineer. This means you may require a Canadian engineering firm to approve your plans as per CSA standards.

We work with local structural engineers to draft and sign-off on plans that are approved for any of the municipalities on Vancouver Island. We would be happy to provide you with this reference, or offer a Project Management fee to take care of this for you. 

What kind of payment methods do you offer?

We accept all major credit cards, interac, personal cheque or money transfer through your bank.

We do not accept ETF at this time.

We do accept cash however we request you contact us prior about this method of payment. 

How Do I Get Started?

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Drop By

We encourage you to visit us and view the show units featured on our lot currently. This will also allow you the opportunity to ask our sales team any questions you have, and to look through our catalog at over 150 different models.

Book Appointment

If you would prefer to book an appointment with someone from our sales team to talk about your project in more detail, please click below to book an appointment. We would be happy to work with you to find the best model that suits your needs.

Contact Us

If you have general questions, or are not located in Nanaimo and wish to order, please feel free to give us a call or send us an email and someone from our sales team will get in touch with you within 24 hours to answer any questions you have. 

More Questions?

Contact us today!

Address

PacRim Log Structures Inc.
1985 South Wellington Road
Nanaimo B.C. V9X 1R4

Open Hours

Monday to Friday: 8:00am to 4:30 pm
Saturdays & Sundays: By Appointment Only

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